Yep, I train. I love training. I think when you can present information in a way that gets people to think a little differently and thus behave a little differently, it’s a pretty good day at the office.
In my sessions, my #1 goal is to make sure the participants walk away with a new skill, tool or resource to help them do their job, or live their lives a little better.
A “good” training session can come in many shapes and sizes. My favorite thing to do is get to know you and your business to find out exactly what we can do to help you reach your goals. Below are some examples of things I have done in the past.
Full or multi-day seminars: Perfect for delivering a consistent message to all leaders and promoting teamwork.
Get to Know Me – Successful leaders know their employees. They know their strengths, weaknesses and motivators. They also know themselves. Some will argue that you can’t truly know someone else until you know yourself. That’s what “Get To Know Me!” is all about.
During our session, we spend a part of the day focused on the individual leaders. Using the DiSC assessment, we will identify behavioral tendencies and communication styles. We will then turn our attention to our employees and use this new-found knowledge to get to know them even better.
It’s Your Choice – Effective leaders have removed the following phrase from their vocabulary “I have no choice”. They realize that every move they make is a choice, and that every choice has either a positive or negative impact on their team.
In this session, we will explore the concept of choice when it comes to personal responsibility and essential leadership behaviors. While it’s true that many people have a gut feel about the ‘right’ thing to do, many still make the choice not to act on that impulse. This is especially true when entering a new leadership role, and is magnified when a new leader is now offering guidance and work direction to their peers.
All About You – Leadership, by definition, is interactive. Leadership is also about taking action and sharing knowledge. So is this seminar.
We have taken the ‘all about you’ concept and created a highly interactive session for participants to develop a number of essential leadership skills. The goal is for you to walk away with a new confidence in your leadership abilities while also refining your team building skills. Your creativity will be put to the test as we allow you to take control of your own learning experience!
Participants will explore the following topics: Communication, Teamwork, Playing Fair, Setting Goals, Recognition, Feedback and Transitioning to a Leadership role.
Moments of Truth – As leaders, we spend a lot of time and money to recruit, hire, and train the right people to serve our guests. We have high hopes for a great season full of happy employees, satisfied guests, and big profits!
A huge part of this equation is the performance of our employees. Many times an employee will start the season strong, but by mid-season they are burned out, ready to quit or have just stopped trying. We typically blame this decline on the long hours, the heat, or just the fact that customer service is not an easy business. However, we may be overlooking one of the main ingredients of employee satisfaction (or dissatisfaction): the day-to-day interactions with their front-line leader. Within each of these interactions are individual moments… moments that our employees remember, and that will either motivate them to stay late and work extra hard, or send them searching for another employer. The problem is that we may be creating negative “moments” without even knowing it.
1 – 3 hour workshops – Great energizers in small packages!
The Rhythm of Teamwork – Everyone has rhythm! Your heartbeat, your walk, even your breathing is based on an internal clock that determines how you get things done. The good news is that this is something that is shared by every human being on the planet. The bad news is how many of us struggle with getting these individuals in sync. In this interactive session, we will explore three key areas of getting individual employees to work as a team: Committing to a shared goal, listening to one another, and taking personal responsibility for ones own actions. Through hands-on practice, participants will experience the power of teamwork while gaining valuable tools that will work in any team-oriented environment.
A New Generation of Common Courtesy – Your front line employees are the lifeblood of your company. Getting team members of all ages to greet your guests with a sincere ‘hello’ can sometimes pose a serious challenge. During this interactive session, we cover three key elements of creating an environment where your employees are naturally compelled to follow-through on the “common courtesies” that we may be taking for granted.
To Train or Not to Train – When performance slides or there is a problem with behavior, many people will jump to the conclusion that the employee needs to be “retrained”. While this means job security for those in the training field, this may not always be the most effective remedy.
In this session, we will learn to differentiate performance challenges that are training related from those caused by behavioral or environmental factors. We will also discuss methods for reaching the root cause of any performance issue, and the proper path to take for a meaningful solution.
Building Your Leadership Brand – A brand identity or promise encompasses who you are, what you stand for, and what you will deliver to your customers. For years, companies large and small have been building and reinforcing their brands to distinguish themselves in the marketplace. Unfortunately, we are often so busy managing our businesses that we do not have the chance to think about our own personal brand.
In this session, we will take the time focus on your leadership brand. Aligning with your personal values, your brand will help you maintain a clear vision of what you want and how to get it.
Sink or Swim – As a new supervisor, those are not the words you want to hear when you ask, “Okay, I’m a supervisor, now what?”. Luckily, it is not a lack of desire that leads to this response, but sometimes a lack of time and resources. How can you develop the skills of your seasonal leadership without adding days to the calendar or breaking the bank?
During this session, we will discuss the foundational skills needed for your frontline supervisors to be successful. You will learn how to develop those skills in your teams so they can not only survive, but thrive, in their new environment. We will discuss common mistakes made by very smart people, and create a clear outline to guide you in the development process of your new supervisors.
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