Performance Optimist Consulting is proud to partner with Amusement Advantage to provide in depth analysis of mystery shopping reports, leadership consulting and staff training.
Click here for the press release. It’s official and everything.
Amusement Advantage is the only exclusive mystery shopping provider to the amusement industry. Founded in 1996 by Scot Carson, Amusement Advantage serves waterparks, amusement parks, zoos, aquariums, fun centers, bowling alleys, wildlife parks and more – anywhere that the customer service experience matters. Their detailed reports have become known as the industry standard for unsolicited guest feedback.
In 2011, Scot and I joined forces to provide a new service to his clients: the Performance Analysis report.
In this report, we take an objective view of multiple shopper reports to identify trends in employee behavior that may not be readily visible from one mystery shopper visit. These trends are then measured against company standards and expectations, and examined for their origin – all in an effort to help you improve employee performance and ultimately, your guests’ experience.
In addition, if training or skill development opportunities are identified, we can work with you to make sure the right solution is selected.
By combining the process of mystery shopping, trend analysis and developmental training, we can now offer everything you need to get the advantage in terms of your guests’ experience: Measurement, Analysis and Action.
For more information on Amusement Advantage, please click here, or contact Scot directly:
Phone: 800-362-9946
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