The other day I went to Staples. Twice.
I went in for one thing, got out to the car and remembered I needed something else. We’ve all done this.
So back into the store I go. It wasn’t very busy, so I got what I needed very quickly and went back up to the register, seeing the same cashier I had just interacted with not 5 minutes before. By her smile, I could tell she recognized that I had just been there.
She then said very pleasantly, “You were just in here, weren’t you?” I replied in the affirmative. And then she said, “I thought so, I recognized your shirt.”
Now, I was wearing one of my favorite Life Is Good shirts (pictured) and I can see that it would be memorable. But I was a little disappointing that she didn’t remember me.
Here’s part of the reason I’m not sure how I feel…
I know that I have used clothes as a visual cue to engage people in conversation. I know that I have taught and encouraged others to do the same. My dilemma is that as a consumer, I want to be remembered for being ME, not for my clothing.
So I need your help. I’m glad that she noticed something to use as a visual cue, but I can’t help remembering how I felt when she said she remembered my shirt instead of me.
What do you think? Am I being too sensitive or was there a better way to handle this? Please leave a comment below.
Thanks in advance for your thoughts!
I DO know how I feel about customer service, leadership and teamwork. Click here to learn more.