After my recent epic roller coaster-palooza trip, I noted in my recap that one thing I noticed was that the places with the best guest service also had leaders who were out-and-about and visible to guests and employees.
While I’ll expound on that in the future, it also occurred to me that just being visible isn’t always a good thing. If you are a jerk, maybe it’s best that people DON’T see you.
What got me thinking about this was looking back at some of the blogs and articles I’ve read about leadership best practices. Many of them contain very good advice about recognizing the positive in people and showing appreciation for their contributions. They may even say, “be visible to your employees!” But if you are a jerky-jerk, that might back-fire.
What these articles fail to include (and I am probably guilty of this as well) is not mentioning one of the most important, foundational, critical and experience-influencing characteristics of all.
In order to show appreciation for people, you have to genuinely appreciate them and the work they do.
And sadly, that’s not always the case.
We can all tell the difference between sincere recognition and somewhat positive words being thrown at us by someone who thinks that’s what they are supposed to do. The delivery is different, the tone is different, and the impact is different.
Let’s see which of these sound more like you… how you view employees:
- Glad they are part of the team
- Welcome their ideas and contributions
- Interested in their development and growth
- A drain on your energy and time
- Necessary evil
- No-good slackers
I would love it if my Leader B descriptions were a little far-fetched, but experience tells me otherwise. If that sounds like you, call me. Seriously. 407-435-8084. It’s very possible that you are the leader employees DON’T want to see.
If you related more with Leader A – WONDERFUL! You probably already appreciate, recognize and value your employees. If you aren’t doing it, but you THINK it, it’s time to put those thoughts into action!
Like so many things, our actions are nothing more than the physical manifestations of our thoughts. You want to show GENUINE appreciation? You’ve got to be genuinely appreciative.
Thanks for reading!
About the author: Matt founded Performance Optimist Consulting in 2011 with one goal in mind: to help leaders get the most out of themselves and their teams. He does this through speaking engagements, training workshops and one-on-one coaching. His book, the Myth of Employee Burnout outlines why some employees start off strong but eventually fizzle out. It has been called a “great resource” and “an eye-opener”.