I’m so excited! The IAAPA Attractions Expo will be upon us in a few short weeks and it’s shaping up to (again) be the most wonderful time of the year!
This year, one of the educational programs I am working on is called “HR NOW – The Frontline Speaks: Insights From The People Who Are Truly Running Your Business.” In this session, we’ll hear what frontline employees from around the world think about technology, leadership, motivation and more. This is your chance to hear directly from the people who are serving your guests!
We’ll have 3 frontline employees from various attractions as our panelists in the room, and we have also gathered video footage of frontline employees from parks around the world answering the same questions we’ll be asking our in-room panelists. During the session we will play some of those clips in addition to hearing directly from the panel. You won’t want to miss this!
Now back to our title… in reviewing the video submissions that came in, an interesting trend emerged. When talking about what motivated people, or what would even cause people to leave, many answers were different sides of the same coin.
And that coin is… CHALLENGE.
One employee said it was very motivating when their supervisor assigned them more complex tasks, and another said he would leave if there were no more challenge to the job.
Yet another spoke at length about how he had left his park for another job… a 9 to 5, weekends off, low-stress kind of job, but it didn’t last. He craved the excitement, variety, and yes, challenge of his old job. He found it by going BACK to the park.
I first heard T. Scott Gross say this during an education session at IAAPA back in 1997… “The only people who want to do idiot-proof jobs are idiots.” I think it was true then, and it’s even more true today. We can’t expect our employees (especially young employees) to be satisfied with same-old, same-old, hum-drum jobs where all of the challenge and decision making were removed to make sure no one made a mistake. People don’t work that way… at least not the good ones, and those are the ones you want!
I can’t wait to gather this panel and see what other great insights they will provide! Below are the session details if you are going to be at the IAAPA Expo in Orlando.
Date: Monday, November 16, 2015
Time: 9:00 AM
Location: Room S330CD, Orange County Convention Center, Orlando
Hope to see you all there!!
Impromptu gathering of current and former Universal Orlando Team Members at the annual Florida Attractions Association networking lunch at #IAE14.