3 Questions Live – Episode 3

Here we are again, with another episode of 3 Questions Live!  This is where I will answer 3 questions from you and ASK 3 questions that I would like for you to answer.

In this episode, I answer the following questions:

  1. How do you convey to a new leader that their role is not just about wearing a different colored shirt?
  2. How do you get respect from your leaders when they discount your ideas for being a “millennial”?
  3. How do you get respect from peers after a promotion, especially when one of them was up for the same promotion you got?

If you have thoughts or comments on any of these topics, I would love to hear your perspective as well!

My 3 questions for you are:

  1. How often should we do formal evaluations?
  2. What are the best ways to teach leadership skills?
  3. What are some of your favorite books, podcasts or resources that provide great insight?

Please enter your answers to the above questions, or your questions for a future episode in the comments below, or email me at matt@performanceoptimist.com.

Looking forward to your input!

Thanks for watching!

Want to SLEEP BETTER?  Ensure your Supervisors are ready to LEAD with these two resources:

The Myth of Employee Burnout Supervisor Training Program – takes the worry and stress out of supervisor development!

NEW BOOK – “ALL CLEAR! A Practical Guide For First Time Leaders and The People Who Support Them”.  Available NOW! (and makes a great gift!)

Use the coupon code POC10 for 10% off! Valid through Dec. 31, 2017!

IAAPA Expo is around the corner!

You know that time of year when everyone comes together to share and celebrate?  No, not the holidays… it’s the IAAPA Attractions Expo! #IAE16 for short.

2015 IAAPA HR Committee

2015 IAAPA HR Committee

This year the theme is Every Experience Matters, and you owe it yourself to experience as much as possible!  The trade show, education, special events, did I mention education?

Here are some of the sessions I am looking forward to:

Are you noticing a trend?  Yeah, I’m all about the peoples.  Here are the sessions I’ll be involved with, either speaking or moderating:

The moral of the story is, if you can’t find HR tools and resources during the Expo, you aren’t really trying!

By the way, my session, HR Matters: Tools for Managing the Transition from Frontline Employee to Supervisor approaches this topic from an organizational standpoint.  The intended audience are those responsible for helping and guiding others through the transition.

As a little primer, here is what some of the attendees at the World Waterpark Association conference in October had to say about their biggest challenges with new Supervisors.  We’ll be addressing a number of these challenges in our session at IAAPA.

img_8275If you would like to meet up and chat at the Expo, let me know – I’ll be there all week! You know the Expo is a great time to start strategizing about next year, so let’s start talking about how to better train and coach your leaders in 2017!

Here are some things we can talk about:

Hope to see you all soon!

Thanks for reading!


Book with quote for blog


3 Questions with Amy Hollaman

Okay, so that was an enlightening and educational conversation!

Yesterday I had the pleasure of talking with Amy “Holla” Hollaman from the Eastern State Penitentiary, a truly unique attraction in Philadelphia, PA.  Trust me, after hearing about both the year-round museum and their Halloween event, Terror Behind the Walls, you are definitely going to want to check this place out!

Amy was an incredible guest and I enjoyed getting to know her and her attraction better. Our unscripted conversation brought up some really interesting topics:

  • Changing an organizational culture
  • Superhero powers (and outfits)
  • My preference for being a scareactor
  • Overcoming fear
  • Challenges of marketing a prison as an attraction

Yout tubeTo see the video, click here: 3 Questions with Amy Hollaman

Thanks again, Amy for being a great guest! To learn more about the Eastern State Penitentiary, click here.

Thanks for watching!


If you would like to be a guest on 3 Questions, let me know!  Matt@performanceoptimist.com


3 Questions with John Anderson

I was lucky enough to chat with John Anderson, COO & VP of Administration for the Michigan Science Center for Episode 3 of #3 Questions.  We covered a wide range of topics in 35 minutes, and John had an interesting answer to the question, “If you could only smell one smell for the rest of your life, what would it be?”

Thanks for watching!!


Matt Heller is the founder of Performance Optimist Consulting and the author of The Myth of Employee Burnout.  Matt works with attractions large, small and in-between to help them ensure their people are performing at optimum levels!