This past Monday, Scot Carson, Josh Liebman and I presented a webinar where we shared guest feedback data around new COVID procedures and tips and strategies to both proactively and reactively de-escalate tough situations.
What is “proactive de-escalation”? Push play and you’ll find out!
For the audio podcast version, click here: AP Podcast – Episode 156
Thanks for listening, watching, and de-escalating!!
Matt Heller - Performance Optimist 